Between Her salonessentialsja LTD hereinafter "Her salonessentialsja LTD", "we', or "MERCHANT", and the "User", "Customer", "You', or "Visitor". Please read the details of the following terms and conditions carefully. By accessing and/or using the Hersalonessentialsja.com website (the "Website") you (the "User") acknowledge that you have read, understood and accepted without limitation or qualification these terms and conditions, and your use of the Website indicates your acceptance as a User of the following terms of use. If you do not agree to the terms and conditions, do not access or continue to use the Website. Return and Refund Policies All returns of goods and refunds must be requested by the User within a maximum of {tiempoMaximo 10} calendar days from the date of invoice. Reasons For Refund 1. The purchased product is out of stock and it is not possible to deliver another product of similar characteristics at the same or higher price. 2 The delivery time exceeds {tiempoMaximo10} working days from the date of purchase without the customer receiving the product. 3 The product was lost by the courier service. 4 If the customer has paid an incorrect amount, the refund will apply for the difference of the amount paid. 5. The product received has arrived in an unsolicited colour or size, wet, smelly or worn which has damaged its condition from new. Due to the different scenarios that may occur in online shopping, all cases not covered by these policies will be reviewed and processed individually by customer service agents. Requirements The customer who wishes to request a refund must write to the email address stipulated in "Contact and Notifications" and provide the following information: 1. Invoice number. (Sent by email upon completion of payment): 2. Description of the item and/or order. 3. Reason for requesting a refund. 4. Method of payment with which the purchase was made. If it is necessary to send the order to the MERCHANT, the conditions of the order must be evaluated before proceeding with a possible refund. Once the receipt of the refund request has been confirmed, it will be reviewed. Receipt of the request does not imply authorization of the refund. The refund request ill be analyzed, and the customer will be notified, both in cases of proceeding and in those cases where the claim is declined, together with the corresponding reasons. Depending on the case, the shipping costs for the return of the order may be borne by the customer. Times: The estimated processing time for a refund, once authorized, is 5-10 working days, the crediting of funds in the case of card payments will depend on the processing times of your issuing bank. Shipping Policies These Policies are valid for the Website, and it is understood that at the time of purchasing any of our products or services the customer accepts the terms, conditions and delivery policies specified below. 1. RECEIPT OF GOODS: It is an essential condition that at the time of receipt of the goods, any incident that may occur in the state of the goods or the packaging must be indicated on the delivery note that is signed to the carrier, and the MERCHANT customer service team must be informed of said incident by e 1 mail to the e-mail address indicated in the "Contact and Notifications" section within a maximum period of 12 hours from receipt of the package. If the package shows significant damage which could have caused the product to be damaged, it must be rejected and the MERCHANT must be notified immediately. 2. RETURN OF GOODS The customer will have a period of no more than 12 hours from receipt of the product to send to The MERCHANT any claim in relation to the product supplied. After this period the products will be considered as compliant by the customer. The claim must be made via the e-mail address stipulated in the "Contact and Notifications" section. The Store is not responsible and reserves the right to refuse possible returns in case of goods in poor condition due to improper use or transport damage by the USER. The shipping costs for the return of ONE order shall be borne the customer. 3.- DELIVERY SCHEDULES: The schedules for managing your purchase through the Website are Martes; Miércoles; Jueves; Viernes from 10:00 am to 04:00 pm, understanding that this process involves the reception of the order in the system, verification of payment, request for dispatch in the warehouse, invoicing, packaging, creation of the waybill and delivery. The Merchant makes deliveries in accordance with the operating and delivery schedules established by the companies in charge of the delivery service. The customer accepts that he/she must have a person to receive his/her purchase at the delivery address provided. The customer accepts that if their purchase order has been registered outside the hours of receipt of purchases, it will be shipped in the next immediately available time range. IMPORTANT: Purchase orders placed online after hours or on national holidays will be processed on the next immediately following business day. Service Policy These Policies are valid for the The MERCHANT Website and it is understood that when purchasing any of our products or services the customer accepts the service policies specified below.